Project Transitioning Engineer

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Project Implementation Engineer 

Type: Permanent

Location: Newark - This role is based in Newark

Are you looking for a role that can make a difference? We would love to meet you!

Job Purpose:

To help improve the customer experience as part of the transition into project, and to document and train process / experience into BAU teams before handing over to the support teams.

KEY ACCOUNTABILITIES:

• Work closely with the project managers and project implementation engineers with building and testing low-level designs in the Digital Space lab
• Liaise directly with project managers regarding action logs and migration plans
• Testing, validation, PoC and pilot support
• Development and support of standardised templates for customer solutions
• Assisting in the Digital Space Labs and help drive us forward in our internal POC
• Product testing and documentation
• Devising support guides, internal customer solution documentation and operational run books
• Assist with the technical handover into the operation for new services and solutions
• Providing early life support and assistance in the support operation
• Post implementation support as required
• Deliver a first-class customer experience
• Firewall, Switch and Router builds and configs, specific to a customer solution
• Focus on Fortinet SD-WAN solutions
• Contribute to the ‘network as built’ documentation for a project
• Transition to support, including post implementation assistance
• Update internal and external systems with technical information and data required to provide support to the delivered service
• Flexibility in approach
• Good verbal and written communication skills
• Interpersonal skills and ability to work in a team environment
• From time to time, assist the Technical Support teams when project work is at low levels

 Knowledge and Skills:

• Documentation – Run Books, Engineering Notes, Wiki’s
• ADSL, 4G, Ethernet, TCP/IP
• Cisco and Fortinet operating systems
• VPN
• WAN and LAN
• SD-WAN

This role is Permanent and is based at our Head office in Newark

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.