Provisioning Advisor

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type of Role: Permanent

Location: Newark - This role is based in Newark

Are you passionate in delivering great customer service to both internal and external customers?

Good IT knowledge/skills with great drive will be crucial in this role.

If you have IT service provider experience we would love to hear from you but this is not essential?

You will be in a small team based in our Newark Head Office, so the ability to work together is crucial as will excellent computer skills including Microsoft Office Suite programs, especially Excel, Word, PowerPoint.

A bit more about the role:

Working within the Provisioning team you will communicate with our customers, internal departments and suppliers via a range of platforms relating to the onboarding of our services and products. We will give full training for this to ensure any issues are followed up and rectified, providing a great customer experience.

• Management of customer orders and keeping them informed until services are live
• Provide first hand support speaking with our customers during the changeover of their services and answering any queries they may have
• Work with management and the broader team to improve the customer experience

Are you:

• Self-confident, self-motivated and enthusiastic
• Flexible and adaptable
• Have an excellent work ethic and be results orientated
• Have a can-do attitude, with a proactive outlook to problem solving

If you feel you have the right skills to provide great customer service, then we want to hear from you!

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.