Customer Service Advisor

Salary: Competitive dependent on experience

Location: Newark

Closing Date: 30 August 2022

Role: Customer Support

Customer Service Advisor

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Location - Newark 

This role is based in Newark at our Head Office. As an integral part of a busy Customer Services team you will be required to offer full support to our customer base.  You will work within a team and be required to share knowledge and experience. An essential part of your role is to establish and maintain a constructive relationship with our customer base by understanding their business drivers and delivering service excellence and exceeding expectations.

Key Result Area

  • To undertake the day to day activities within the customer services environment, including quotations, new orders, cancellations, billing and general enquires
  • Identify service, retention and selling opportunities to our customer base
  • Take ownership for every customer interaction, taking personal responsibility to see it through to a resolution and delivering customer service excellence

Role Responsibilities (Based in Newark)

  • Handle a large volume of customer interactions via one of our many mediums such as calls, emails, live chat
  • Liaise with other areas of the business to provide input/solutions to resolve customer queries
  • Build immediate rapport and confidence with the customer by active listening to fully understand their reason for contact, to enable correct approach
  • Be accountable for ensuring that every customer interaction is handled to the same consistent high standard delivering customer service excellence
  • Have a high standard of commercial acumen
  • Show a natural ability to treat each customer as an individual, being personable, and delivering a tailored response where appropriate, in order to find opportunities to promote and deliver customer service excellence 
  • Effectively handle complaints, resolving issues where possible, but escalating where needed in order to promote customer loyalty and retention 
  • Operate professionally and efficiently within a large team committed to delivering exceptional customer experience at all times and be able to show initiative / resilience during peak and trough periods or unforeseen service issues challenge 
  • Use own problem-solving skills to identify and resolve recurring issues 
  • Be driven to deliver “right first time” culture 
  • Accountable for development and meeting departmental and individual targets/objectives 
  • Adhere to all company polices


     We look forward to hearing from you!

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