Data Centre Engineer

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent

Location: Telford / Newport, with the requirement to travel elsewhere in the UK as required.

As a Data Centre Engineer at Digital Space, you will be joining a converged managed service provider that delivers world-class connectivity, workplace, and cloud technology to over ten thousand customers. From on-premise and colocation to fully managed services, Digital Space drives performance at every stage of the business life cycle. We encounter interesting, challenging & complex problems every day, being part of Digital Space means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.

You will be the face of Digital Space to facilities management partners to enable Data Centre functionality and optimisation.

Key Responsibilities

• Provide hands and eyes services to all Digital Space departments and external customers.
• Provide cabling support including crimping, patching, labelling, running, terminating, and testing.
• Accepting escalations from internal teams, troubleshooting, hardware repair, installation of spares or components as required, fault escalation, perform routine maintenance, network, and server testing to maintain its integrity.
• Providing internal and external customers with timely updates on progress of Service Now tickets.
• Make regular physical operational and security checks of the data centre and facilities.
• Help customers both internal and external with the installation of equipment and hands-on troubleshooting.
• Documentation of service configuration and hardware/software solutions according to the service descriptions including entry of key data into operational support systems to reflect status and progress of all solutions.
• Testing of customer installations to ensure services delivered match or exceed customer expectations.
• Manage and maintain data centre security by allowing only authorised personnel access to the data centre facilities, inspection of assets to ensure security has not been compromised.
• Assist with maintenance and management of the data centre’s & data centre facilities by liaising with contractors. Inducting arranging engineers to site, ensuring all scheduled work is completed & any issues escalated as appropriate.
• Update and maintain Digital Space records following all changes to equipment or assets.

Experience

• Experience working with ticketing systems.
• Experience of CAT6 and fibre cabling desirable
• Perform cabling and patching duties.

Knowledge and Skills:

• Power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling.
• Understanding of Microsoft operating systems and office applications
• CDCTP desirable, not essential.
• ITIL Foundation.
• Working knowledge of PC & Server hardware.
• Basic knowledge LAN, WAN, VLAN
• Structured cabling and racking standards

We look forward to hearing from you 

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.