Junior Change Analyst

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type - Permanent 

Location - Telford

Job Purpose

Processing and monitoring of requests as they progress through the Digital Space change management process.

Responsibilities and Objectives:

• Ensure all change requests and planned work notifications are logged and tracked throughout their lifecycle 
• Gaining necessary internal and customer work approvals prior to activities taking place 
• Identification and allocation of appropriate technical resource to implement sometimes completing change activities 
• Take ownership of each customer interaction, and responsibility seeing each task through to resolution, while delivering exceptional customer service  
• Assist in the accurate creation of reports 
• Effectively communicating with all areas by following up actions from the CAB and communicating outcomes in a timely manner 
• Monitor and action incoming requests sent to group mailboxes 
• Ensure that affected customers are notified of planned work in advance 
• Review and audit of change ticket data quality and adherence to procedure 

Experience , Knowledge and Skills:

• Experience of IT service delivery and of the ITIL framework, preferably with exposure to the Change Management function  
• Exposure to basic information technology concepts e.g. networking, Windows\Linux servers, virtualisation 
• A general interest in all areas of information technology 
• Working knowledge of ServiceNow or previous experience of a service management toolset 
• Experience of Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirable 

We look forward to receiving your application !

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.