IBM i Operator

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent (Shifts)

Location: Telford

Role Purpose

We are looking for a technically minded person who can take responsibility for the IBM i (iSeries AS/400) Infrastructure, able to handle faults, incidents and tickets and perform approved changes across our IBM i customer base.  An essential part of this role is to provide excellence in systems support and management to our customers.  

As an IBM i Operator, you'll have the opportunity to:

• Play a key role within the team, collaborating closely with colleagues, customers, and vendors to consistently deliver and promote service excellence
• Ensure that customer incidents, changes and request tickets are completed professionally and managed in a consistent manner 
• Ensure processes are being followed and documentation and operational procedures are current and up to date 
• Perform troubleshooting for complex system issues and escalate IBM i support requests to the on call team where required 
• Own and manage alerts using the Digital Space enterprise monitoring console, along with Backup and Restore requests
• Work closely with other teams to ensure customer satisfaction 

 Experience, Knowledge and Skills

• Experience in a technical role with a primary focus on IBM i within a managed services or service provider environment 
• Knowledge in IBM i OS, BRMS, Work Management and Performance Management 
• Good working knowledge of MIMIX and iTERA
• Ability to perform operating system upgrades and apply patches and fixes (PTFs) efficiently
• Understanding of CL, SQL and Automation products (AOS preferred but others acceptable); working knowledge of HMC 
• Experience in IBM hardware platforms including Power5 through to Power9 
• Proficient in the use of MS Office suite of products and ServiceNow for documentation and ticketing
• Excellent time management, prioritisation, and self-motivation skills; able to manage multiple tasks effectively.
• Demonstrates genuine enthusiasm for technology and maintains up-to-date knowledge of new products and solutions.
• A valid Full UK driving license is required for this role

We are looking forward to hearing from you!

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.