Change Support Assistant

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent 

Location: Telford 

Are you looking for a diverse role in a great team? Want to expand your IT knowledge or focus on an area of interest in IT using ServiceNow, Windows/Linux servers, or virtualization. If so, we may have the role for you, keep reading! 

About the Role: 

We have an exciting opportunity offering valuable experience and exposure within Change Management.

Our vacancy is divided into two key roles: processing and monitoring requests through the Change Management process and building and maintaining customer accounts.

Key Responsibilities:

Change Management

• Taking ownership of your workload, delivering excellent service to customers as well as communicating with all areas of the business
• Log and track change requests throughout their life cycle, gaining work approvals for all activities
• Assigning technical resources to implement and complete change activities where possible
• Assist in the creation of reports collecting data on the progress of change requests and team workload

User Provisioning

• Create and manage customer user accounts, handling queries professionally.
• Use the relevant tools to fix access issues proactively
• Update team/department documentation.
• Provide cover in backup tape management when needed
• Securely manage customer information,  following our company data protection policy.

Knowledge, Skills, and Experience 

• Experience in IT service delivery and ITIL, preferably with Change Management exposure.
• Knowledge of ServiceNow or previous experience of a service management toolset
• If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Other: 

• Valid full UK driving licence  

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.