Account Manager - Corporate

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent

Location: Field Based - Head Office in Newark/Telford/London

Are you looking for a new challenge? Are you target driven with a passion for Sales and putting the customer first? We are waiting to hear from you!

Role Purpose:

As an Account Manager you will act as the main point of contact for our corporate and enterprise customers, developing long term trusted relationships to drive retention and new business whitespace opportunities.
To increase revenue and contracted margin to increase profit and EBITDA.
The Account Manager role involves identifying opportunities and working to sell our portfolio of Managed Services, creating solutions that lead to cost effective and profitable outcomes to fulfil customer requirements and challenges.

KEY RESPONSIBILITIES: 

To nurture and develop relationships with Digital Space customers and partners to drive organic growth.
Understand the customer IT strategy and act as the ambassador internally for the customer.

Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units.

To maintain and grow customer revenue and margin in line with your sales target.

Build relationships with all key customer internal and external stakeholders.

Ensure Salesforce and other internal CRM systems are kept up to date with accurate opportunities, contacts, account development plans and customer insight.

You will be expected to produce progress reports and updates to your management team, including attending weekly forecasting and strategy calls.

Attending and reporting at weekly and quarterly 1-2-1’s with your management team, as well as regular updates to help the business forecast accurately to our investors.

Utilise the experience of the Digital Space internal teams to support you on any projects, bids, and RFP’s. Including the management of sales documentation and adherence to the sales methodology to ensure professional and outcome driven sales documentation.

Work closely with internal Digital Space teams to drive customer satisfaction which is reported on a regular basis using several methods.

Work with internal customer facing teams (e.g., service, operations, project management and commercial) to identify wider strategic customer challenges and deliver profitable Digital Space solutions.

We are looking for someone who is results oriented with an excellent work ethic. Who is self-confident, self-motivated, and enthusiastic. A can do attitude, with a proactive outlook to problem solving.

If you love Sales and are looking for your an Account Manager role please get in touch!

We are waiting to hear from you!

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.