Technical Support Advisor

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent (Days)

Location: Newark

Role Purpose

We are looking for a self-motivated customer service focused person, with the drive and aptitude to learn and develop. For our Technical Support Advisor role.

An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstanding support and technical assistance to all our customers. 

You will be working within our purpose-built Network Operations Centre and Data Centre facility in our Newark office between 8.00am and 6.00pm (7.5 hours per day).  

As our new Technical Support Advisor, you’ll have the opportunity to:  

• Be an integral part of the team, providing Network & UC support services to our wide range of customers.
• Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC
• Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet and
• Triage and investigate incidents, managing these through to resolution
• Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience

Experience, Knowledge and Skills

• Experience within a Network Operational Centre, IT, or ISP support environment.  
• Knowledge in monitoring tools and protocols (ICMP, SNMP)  
• Experience and understanding of supporting Firewall technologies
• Network or unified communications diagnostic skills
• Basic understanding of Network Monitoring Concepts and management tools
• Basic knowledge of the OSI Model, switching and routing technologies
• Able to assess faults, prioritise, respond, and escalate accordingly and collate and interpret data from various sources

We are looking forward to hearing from you !

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.