1st Line Service Desk Support

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you!

Type: Permanent

Location: Telford

Are you fed up with the 9 to 5 and want more work life balance? We are looking for someone who can work a Shift Pattern and be happy to work on site at our Telford Office as one of our IBM i Operators or our Wintel Operators.

Maybe you have left college or are looking for your next entry level role? Have you completed an IT Support Qualification specialising in troubleshooting hardware and software issues?

What will you need for the role:

Demonstrated problem-solving ability with a knack for diagnosing and resolving technical issues efficiently.

Proven aptitude for identifying and troubleshooting hardware, software, and connectivity issues.

Strong analytical skills with a focus on methodical problem-solving and issue resolution.

Ability to quickly grasp new concepts and apply logical solutions to technical challenges

Our IBM I Operators & Wintel Operators will need to offer Technical Support and be able to troubleshoot while providing great customer service.

You will be problem solving offering IT support as a helpdesk to our valued Customer base.

You will also need a Driving Licence

If you have the aptitude and are eager and quick to learn we can offer training in the rest! We would also like you to tell us why you believe you are the right person for this role!

If you have a genuine interest in IT we are waiting to hear from you!

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.